Help Desk
Prospera ERP’s Help Desk
Takes customer support to the next level by combining powerful automation, intuitive tracking, and real-time collaboration tools.
200+
Active Users
$2B+
Transactions Processed
10+
Countries
99.9%
Uptime
Deliver World-Class Support, Every Time
Real-Time Collaboration
Enable your support team to work seamlessly together. With internal notes, real-time status updates, and customer communication tools, resolving issues is faster and more efficient than ever.
Seamless Ticket Management
Effortlessly create, assign, and track support tickets from one centralized dashboard. Whether it’s a complex issue or a simple question, stay on top of it all, without the clutter.
Smart Automation
Let automation do the heavy lifting. Automatically route tickets to the right team, set reminders, and escalate priority issues, ensuring that no customer query falls through the cracks.
Smart, Intuitive Interface
Work faster, smarter, and distraction-free with a sleek, modern UI designed for productivity.
Omnichannel Support
Integrate support across email, chat, and even social media. Manage all your customer communication in one place, ensuring that every interaction is consistent and timely.
Built-in Communication Tools
Send emails, track calls, and schedule meetings without leaving the CRM.
Automate Workflows.
Deliver Exceptional Customer Experiences.
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Ticketing System Made Easy
Organize and manage support tickets with precision. Prioritize issues, track progress, and ensure that every ticket is resolved within its SLA. With Prospera ERP’s Help Desk, there’s no ticket too big or small.
Customizable SLAs
Set and manage Service Level Agreements (SLAs) based on response and resolution times. Automatically track compliance and ensure your team meets customer expectations every time.
Knowledge Base Integration
Empower customers and reduce ticket volume with a built-in, searchable knowledge base. Let customers find answers themselves and reduce repetitive inquiries for your team.
Multi-Channel Support
Centralize all customer interactions from different channels into one unified system. Whether customers reach out via email, chat, or phone, your team can respond promptly, improving response times and customer satisfaction.
Real-Time Reporting & Analytics
Gain actionable insights with real-time reporting. Track team performance, customer satisfaction, and ticket resolution trends to continually optimize your support process.
Advanced Security & Permissions
Control access to sensitive information with advanced user permissions and security features. Ensure your data stays secure while allowing your team to focus on what matters most—solving customer issues.
Empower your team to deliver faster resolutions and boost satisfaction.
Start with Prospera ERP, where your Help Desk journey meets precision and simplicity.